For general help with your accounts or hardware or software that will not start properly, e-mail help. Do NOT physically track down a computer assistant on your own.

Do not use this address to request help on the particular details of how software packages work!

Questions concerning whether the internet is down for the entire university can generally be answered at the CSD outage center (click on "System Outage Center" on the left-sid e menu).

You will need a special account to be able to login to the lab computers in LeConte. If you are in a class that requires you to have an account the professor will have made arrangements to have your account created for you. If you are a College of Ar ts and Sciences grad student you automatically get an account.

If the above situations don't apply to you and you still need to sign up for an account, you will need to fill out a form that can be downloaded here (you will need to fill out and print both pages) or you can pick it u p between offices 415 and 417 in LeConte on the 4th floor. Please return the filled out form to the box labeled "Completed Forms" between the offices 415 and 417.

There is a print quota of 500 pages per semester for students.

Please save any documents or files on the Z: drive. Saving them in My Documents will make logging on slow and there are no backups created from the My Documents folder.

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Scanning Information

If you are looking to scan a document to make a PDF there are two options available to you.

1. There is a scanner in the printer room. This can be used with the Adobe Acrobat Software to create your PDF. Here are some directions on how to use the scanner Word version | pdf version. It can also be used to scan other things as well (ie. pictures).
2. You can also submit a work request in the Math office, just like you would to have something copied, to have the document scanned and e-mailed to you.

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Lab Information

Lab Locations & Hours:

• LeConte 102    8:00am - 5:00pm M - F (Windows PCs)
• LeConte 124    8:00am - 5:00pm M - F (Windows PCs)
• LeConte 303A  8:00am - 5:00pm M - F (Windows PCs)
• LeConte 303B  8:00am - 5:00pm M - F (Sun Workstations)
• LeConte 401    8:00am - 5:00pm M - F (Windows PCs)

You will need to set up the printer for each room when you log in for the first time in that room.

Please save any documents or files on the Z: drive. Saving them in My Documents will make logging on slow and there are no backups created from the My Documents folder.

For a list of software available in the LeConte Labs please click here.

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Printing Information

In order to print from the Workstations in the PC Labs, you need to connect to a printer. To connect a printer:

1. In the Start Menu, select "Printers and Faxes".
2. Click "Add Printer".
3. In the Add Printer Wizard, click "Next", then select "Network Printer," and click "Next" again.
4. Select "Connect to this printer". In the "Name" field, type one of the following:

For Leconte 102,                  type            \\sky\lex22    or     \\sky\lex23
For Leconte 124,                  type            \\sky\lex4
For Leconte 303A,               type            \\sky\lex3
For Leconte 401,                  type            \\sky\lex1      or     \\sky\lex2 

5. Click "Next".
6. Answer "yes" to the question "Do you want to make this your default printer?"
7. Click "Next"
8. Click "Finish"

To print from the Sun Workstations in room 310 you'll need to know a couple of commands (depending on what kind of document you are trying to print).

• PostScript & Text Files:
  lp -d printername filename
• PDF Files:
  acroread filename
  Then use Adobe Acrobat Reader to print the pdf file (File -> Print)
• DVI Files:
  dvips -Pprintername file.dvi

There is a print quota of 500 pages per semester for students.

*Note: TAs/GAs when you have to give tests/quizes/homework only print out one copy and put in work request at the main office.

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Software Available in the labs

Each PC lab has the follow software on it:

• Adobe Acrobat Reader
• GhostScript and GhostView
• Maple 10
• Matlab (303A only)
• Microsoft Office (Word, Excel, Powerpoint and Access)
• MiniTab (303A & 124)
• Mozilla Firefox and Internet Explorer
• Mozilla Thunderbird
• Perl 5.80
• R
• SAS (303A & 124)
• SSH
• TeXLive 2005
• Winshell
• WinZip
• WS_FTP
• Cygwin X

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Spam Information

Spam has been an increasing problem for most users, so don't think that it's just you. There is something you can do so that you won't see as much Spam. You can create a filter or message rule to move the Spam from your Inobx to a different folder.

Here are some documents to help you through making a Spam filter for:

• Microsoft Outlook Express (Word Document | PDF Document)
• Microsoft Outlook (Word Document | PDF Document)
• Netscape Mail (Word Document | PDF Document)

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Virus Information

University policy requires that you keep up-to-date anti-virus software on your computer at all times.

If you do not currently have virus protection installed on your computer. McAfee and Trend Micro anti-virus software is free-of-charge for faculty, students, and staff. It can be download from VIP. We do not provide Department or fund number for any personal downloads. If you have difficulty in downlaoding Trend Micro or McAfree anti-virus software, please email us and we will be happy to give you a CD copy.

Virus assistance is available by e-mailing the helpline at help. Please make sure to include room number and PC name along with a brief description of what the problem is.

For even more information on viruses please visit the CSD Virus Information Center

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